Key Responsibilities

Customer Service

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide timely vendor notification for on time and delayed flights
• Support the established performance targets through operational oversight and participation

Administrative Support

• Prepare flight documentation for crew and Customs
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Assist with crew administration and support matters at the port

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Safety, Security and Compliance

• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programmes established by Head Office and participate in audits as required
• Carry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
• Minimum 2 years’ experience in the cargo industry is an advantage
• Strong communication skills
• Natural customer service orientation
• Attentive to detail
• Knowledge of MS Word, Excel and PowerPoint
• Excellent command of written and spoken English and Japanese
• Must have the legal right to live and work in Japan

Benefits

• Basic salary: JPY223,300/month (inexperienced), JPY234,470/month (at least one year of relevant experiences)
• Fixed allowance per month: JPY38,000 + Basic salary x 7.4%
• Other allowances: the company regulations apply
• Social insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insurance
• Commuting expense allowance: Up to JPY50,000/month
• Bonus: None
• Retirement allowance: None
• Working hours per day: 7.25 hours
• Break time: 1 hour
• Off day: Two days off every week
• Probation period: 3 months
• Annual leave: 16 days in the first year after completing 6 month service
• Potential for additional discretional bonus (depends on the company's performance and financial status)